Account operation
Request deletion of your account and related information
Start the request in the app. If the app is unavailable, write to official support from the email address used on your account.
Last reviewed:
Request inside the app
After signing in to Alprivo, tap Account at the top of Home. Open the Account tab and start the account deletion request at the bottom.
- The request is associated with your account and the deletion process begins.
- Read the on-screen warnings and confirm that you are using the intended account.
Alternative request by email
If the app is unavailable, send an account-deletion request to [email protected] from the email address used on your account.
- Additional information may be requested to match the request to your account or verify it securely.
- Never send a password, verification code, store payment information, or secret key.
Deletion scope
A verified request is processed for the account and related farm information.
- Account profile and contact information.
- Farm membership and farm information.
- Animal, task, event, and milk records.
Records that may be retained and processing
Some operation records may be retained for a limited period or anonymized for legal obligations, security review, store purchase verification, and abuse prevention.
- Requests are processed within a reasonable period after verification.
- If additional verification is needed, contact is made through the official support email.
Manage the store subscription separately
Deleting an Alprivo account does not automatically cancel a Google Play or App Store subscription.
- Review an active subscription in the subscription settings of the store where it was purchased.
- Use only the official App Store or Google Play subscription area for store operations.