Official support channel
Describe the issue so we can trace the right record
Check the relevant guide step first. If the issue remains, send safe diagnostic details to [email protected].
Last reviewed:
Choose the affected task first
The right guide chapter can quickly narrow the source of many record and usage questions.
- For an animal, quick-action, or task issue, check the related animal profile and timeline.
- For an Excel issue, check file type, preview, import order, and the active-animal plan limit.
- For a report issue, check the chosen date range, report type, and source event record.
Official contact
Send support requests to [email protected]. This is the official user-support channel for Alprivo Herd Management.
- Use a short subject line that names the affected area.
- For an account operation, write from the email address used on the account.
Include with your request
Details that reproduce the issue help identify the exact flow where it occurs.
- Platform: iOS for iPhone or iPad, or Android for another supported device.
- App version and the screen where the issue appears.
- Approximate date and time plus the error text shown on screen.
- Steps that reproduce the issue and the result you expected.
Prepare screenshots safely
Attach a screenshot when it explains the issue, but hide personal and farm information before sending it.
- Never send a password, verification code, store payment information, or secret key.
- Hide email, phone, tag, and farm details that are not needed for the issue.
Account, privacy, and information deletion
Start account deletion by tapping Account at the top of Home, opening the Account tab, and choosing the account deletion request at the bottom.
- If the app is unavailable, write to support from the email address used on your account.
- Read the Account Deletion page for deletion scope and the separate store-subscription warning.